SHIPPING AND RETURNS
SHIPPING (retail orders only)
Australian orders shipped at a flat rate of $10 for standard shipping and $20 for express shipping. Free standard domestic shipping for orders over $150 (after any discount). All orders will be processed and dispatched within 1-2 business days of order placement (excluding public holidays). For Victorian orders please allow 1-3 business days transit for standard shipping in Melbourne metro areas and up to 5 days for rural areas. For interstate orders, please allow 3-6 business days transit for standard shipping in metro areas and up to 8 days for rural areas. Express post delivered next business day (within express post next business day network only and excluding public holidays). All orders will be shipped using Australia Post E-Parcel with tracking and signature.
We also offer free local pick up from Ascot Vale, Melbourne. If you would like to pick up your parcel during business hours, select free local pick up at checkout and e-mail email@example.com to arrange a pick up time.
International shipping available to New Zealand. Standard shipping at a flat rate of $25 and $55.00 for express. Free standard shipping for orders over $250 (after any discount). All orders will be processed and dispatched within 1-2 business days of order placement (excluding public holidays). Please allow 5-10 business days transit for standard post using Australia Post E-Parcel with tracking and signature. Please allow 3-4 business days transit for express shipping wih DHL express with tracking and signature.
International shipping available to the US and Canada. Standard shipping at a flat rate of $30 and $65.00 for express. Free standard shipping for orders over $350 (after any discount). All orders will be processed and dispatched within 1-2 business days of order placement (excluding public holidays). Please allow 5-10 business days transit for standard post using Australia Post E-Parcel with tracking and signature. Please allow 3-4 business days transit for express shipping wih DHL express with tracking and signature.
EXCHANGES AND RETURNS (retail orders only)
Returns/Change of Mind
Third Boi stands behind its product and we know you will love it, however if you do change your mind we will happily offer a refund on any full priced item (full RRP, excluding any promotional discount or permanent markdown) or exchange for change of size/style within 7 days of order receipt with the following conditions: Product must be returned unworn in original condition with original packaging and receipt. Customer will be responsible for any associated shipping costs (see below shipping returns). Refund will only be made once the goods have arrived back to Third Boi and have been assessed and approved to meet the return policy criteria. Exchanges will be offered on the original purchase value only and must be made within same transaction (no credit notes). Third Boi does not accept any exchange or offer refunds on sale items. For further instructions, please e-mail your return or exchange request to firstname.lastname@example.org
Note: This policy is subject to change at any time.
If you believe you have received a faulty product, please e-mail details (and photos if possible) to email@example.com
Your request will be assessed by Third Boi QA and if deemed faulty, a refund for purchase price will be offered, or an exchange can be arranged if customer would prefer. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item to Third Boi and for your replacement item to be sent back. Shipping costs are non-refundable. (unless your item is deemed a genuine faulty product)
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
We advise that you use and trackable shipping service and if you are shipping an item/s over $75 we recommend purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s and are not liable for any items missing in transit. Refunds will not be processed and can be withdrawn if product is not safely returned.